Influence of Relationship Quality on Is/it Outsourcing Success

Relationship has become important for the success of IS/IT outsourcing projects. Although some studies have explored the issues of IS/IT outsourcing relationship in the past, these studies are mostly limited to the client's perspective. We explore from the vendors' perspective the nature, role and influence of relationship quality on outsourcing success. Therefore the main purpose of this study is to examine the IS/IT outsourcing relationship from vendors' perspective, by determining relationship quality dimensions. Based on the social exchange and the relational exchange theories a relationship model is proposed and hypotheses are tested. Results from the response of 163 Indian vendors indicate that the outsourcing success is greatly determined by relationship quality. This study will serve as a useful guideline in understanding how to develop a successful IS/IT outsourcing relationships for IS/IT vendors undertaking those outsourced projects.